Arctic Fox Hair Color Reviews

I have no words. They sent me a defective product, that didn’t work. When I reached out to them, they said it was my fault and that my hair color wasn’t designed for the dye. It was, their charts said so, they were incredibly rude and their customer service agent was horrible to me. When I asked for a refund, they ignored me. They not once listened to my problems, their customer service gaslit me. They lied to me, they sent me dye that did not work then tried to blame it on me. They said because my hair is too dark it would not take, I have UNBLEACHED BLONDE BROWN HAIR, they advertised dye for non bleached hair, when I used it, my hair was unchanged, which should not happen. When I told them, they tried to say my hair was not the right shade, I sent them pictures of my hair and they pretended my hair was a different color then it was! Their customer service was so rude and dismissive that it caused me to have a panic attack.

Fantastic product, excellent service, great company ethos.
I ordered direct from their website for the first time (I used to order from Amazon but the price has recently skyrocketed) and I was amazed that it arrived in half a week!
No customs fees, and direct from CA with no going through Jeff Bezos’ pocket in the middle! Hooray (:

Incredibly fast shipping. I got the shampoo + conditioner set, a hair dye diluting solution, and a set of hair clips. Haven't tried the shampoo but the conditioner and the diluter worked great and I love their scent. The clips are also handy. Would recommend to anyone who dyes their hair often.

Ordered 2 bottles 'Frosé' and it arrived within 1 week! I live in the Netherlands, and it came al the way from Los Angeles (since i cannot order anywhere in Europe) with FedEx. Very satisfied.
Also, the product is amazing. Easy to use and result is stunning. Would recommend!!

Love this hair colors and also the shop! I received goods from America in about one week in Austria (Europe) with Fedex and there was no problem! I already orderd a second time. There was just a little problem with bleach - it looked like I cannot order this to Europe, but the most important things are colors. Bleach I can buy everywhere here ;)

If I could give this company more stars I would! I live in the UK and ordered this to come from America on the Black Friday weekend. I ended up placing an order for the incorrect colour dye! Worried that I would have to either have the hassle of sending it back or having to pay out twice for the colour I actually wanted I got in touch with their customer services. A very, very nice lady by the name of Karen managed to cancel my first order for me which meant I didnt have to worry about a thing and could just re-order the colour I wanted! She sorted everything out for me and communication was excellent! All sorted within a couple of hours! Not a lot of companies seem to want to help with stuff like this but Karen at Arctic Fox couldn't have been any more helpful!

I’ve used arctic fox for absolutely years. I use it on myself, friends, family and random people who are referred to me to give them a temporary splash of colour.
Something I think that new users of arctic fox or just hair dye in general need to understand is that precious colourings, addition of outside chemicals or substances such as conditioners or poor prior bleaching can result in a bad colour job, or something which is different to what was advertised.
I can assure you, as someone who purchases 2-3 8oz bottles every couple of months- what they advertise is what you get.
Also- the dye staining your hair a colour is not a fault in the product, it is a common result of hair colouring. This is Especially known for products with a blue or green base.
My orders always arrived within the given delivery period and any which may have taken longer were due to The COVID pandemic or courier error.
I have absolutely never had a problem with any of the colour products.

I really wanted my bleached to level 10 platinum blonde hair to have a silver look to match my natural gray coming in. I was assured by Ulta and Sally's that the Arctic Fox Sterling color was what I should use. Well, now my hair is a bright TEAL! I hate teal
and my hair...Hopefully it will wash out VERY quickly!

I ordered hairdye back in the end of October, it arrived today. I haven't used the hairdye so I can't say much for the product itself. But I can say that I think 7 months is a fairly long time to wait for hairdye. I even tried returning it, talked with the team and they said it would get shipped back and I would get my money back but here I am with the hairdye sitting on my table.